Refund policy

RETURN AND REFUND POLICY

Because Wrestler Direct merchandise is produced specifically for each customer after an order is placed, we do not accept general returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind. Please carefully review the product description, color selection, and sizing information before completing your purchase.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days after receiving it at contact@zhldesigns.com.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs showing the entire item and the damaged, defective, misprinted, or incorrect area
• A photograph of the size tag and packing slip when applicable

After reviewing the information, we may approve a replacement or refund. Please do not send an item back unless we provide return instructions. Items returned without prior authorization may not be accepted.

WRONG SIZE, COLOR, OR ITEM ORDERED BY THE CUSTOMER

Because every product is made to order, we cannot provide returns, refunds, or free replacements when a customer orders the wrong size, color, design, or product. Product measurements and sizing information are provided to help customers make the correct selection before ordering.

EXCHANGES

We do not offer traditional exchanges on made-to-order merchandise. If an incorrect item was ordered, a new order must be placed. If we sent the wrong item or size, contact us within 30 days after delivery so we can review and correct the issue.

ORDER CHANGES AND CANCELLATIONS

Orders may enter production shortly after they are submitted. Contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after production has begun.

LOST PACKAGES

If your package has not arrived within five business days after the estimated delivery date, please contact us. Claims concerning packages believed to be lost in transit must be submitted within 30 days after the estimated delivery date.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped because the customer provided an incorrect or incomplete address, failed to claim the shipment, or refused delivery.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please check with members of your household, neighbors, the carrier, and your local delivery office. Wrestler Direct is not responsible for packages that the carrier confirms were delivered to the address provided with the order. We will review each reported situation and assist when reasonably possible.

SALE ITEMS AND GIFT CARDS

All sale, clearance, and discounted merchandise is final sale unless it arrives damaged, defective, misprinted, or incorrect. Gift cards are non-refundable except where required by law.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Processing times may vary depending on the customer’s bank or credit card company.

Original shipping charges are not refundable unless the order arrived damaged, defective, misprinted, or incorrect.

CONTACT US

For questions about an order, replacement, or refund, contact:

Wrestler Direct
Operated by ZHL Designs Apparel LLC
Email: contact@zhldesigns.com