Shipping policy

Last updated: October 6, 2026

SHIPPING POLICY

Wrestler Direct is operated by ZHL Designs Apparel LLC. Most merchandise sold through Wrestler Direct is created specifically for the customer after an order is placed.

This Shipping Policy explains our production, fulfillment, shipping, tracking, and delivery practices.

MADE-TO-ORDER PRODUCTION

Most Wrestler Direct merchandise is made to order by an independent print-on-demand production and fulfillment provider.

Orders generally require production time before they are shipped. Average production time is approximately 2–5 business days for most products. Production may take longer because of:

Product availability.
Order size.
Seasonal demand.
Holidays.
Production-facility volume.
Artwork or printing issues.
Quality-control requirements.
Events outside our reasonable control.

Business days generally do not include weekends or recognized holidays.

Production time and shipping time are separate. The estimated delivery time is calculated by adding the estimated production time to the estimated shipping time.

SHIPPING TIMES

Delivery times depend on the product, destination, selected shipping method, carrier, and fulfillment location.

Estimated shipping times after production are generally:

United States domestic orders: Approximately 1–8 business days.
International orders: Approximately 5–20 business days, although some destinations or shipping methods may take longer.

These timeframes are estimates and are not guaranteed.

Delivery may be delayed by severe weather, carrier disruptions, customs processing, seasonal volume, holidays, incorrect addresses, failed delivery attempts, product availability, or other circumstances outside our control.

SHIPPING CHARGES

Applicable shipping charges are displayed during checkout before the order is completed.

Shipping rates may depend on:

Delivery destination.
Number and type of products ordered.
Product weight and packaging.
Fulfillment location.
Selected shipping method.
Carrier rates.

Shipping charges are separate from any customs duties, import taxes, or fees that may apply to an international shipment.

ORDER TRACKING

When tracking is available, a shipping-confirmation email containing tracking information will be sent after the order ships.

Tracking information may take up to 24–48 hours to update after the shipping label is created.

Some international shipments may have limited tracking after the package leaves the originating country or transfers to a local delivery provider.

Customers are responsible for providing a valid email address and monitoring order and tracking notifications.

MULTIPLE PACKAGES

Products within the same order may be manufactured at different fulfillment facilities or become ready at different times.

As a result:

An order may arrive in more than one package.
Packages may arrive on different days.
Each package may have separate tracking information.
A customer may receive part of an order before receiving the remaining items.

Separate shipments do not necessarily indicate that items are missing.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

Recipient name.
Street address.
Apartment, suite, or unit number.
City.
State or province.
Postal or ZIP code.
Country.
Telephone number when required by the carrier.

We will attempt to correct the address if production or shipping status permits, but changes are not guaranteed. An address generally cannot be changed after an order has shipped.

Wrestler Direct is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

RETURNED-TO-SENDER PACKAGES

A package may be returned to the fulfillment facility because of:

An incorrect or incomplete address.
An unclaimed shipment.
A failed delivery attempt.
Refusal of delivery.
Another delivery problem outside our control.

If an order is returned because of information or actions attributable to the customer or recipient, the customer may be responsible for the cost of reshipping the package.

Returned packages may be held for only a limited time. Customers must respond promptly after receiving notice that an order has been returned.

DELAYED OR LOST PACKAGES

If your order has not arrived by the estimated delivery date shown in the tracking information, please allow an additional three business days because carriers sometimes experience short delays.

After that period:

Review the tracking information.
Verify that the shipping address is correct.
Check with household members, neighbors, building management, or others who may have received the package.
Contact the local carrier or delivery office.
Contact Wrestler Direct at contact@zhldesigns.com if the package still cannot be located.

Packages believed to be lost in transit must be reported to us within 30 days after the estimated delivery date. Claims submitted outside this period may not be eligible for replacement or refund.

We may require confirmation from the carrier or other supporting information before approving a replacement or refund.

PACKAGES MARKED DELIVERED

If tracking states that a package was delivered but you cannot locate it, please:

Check all entrances, porches, mail areas, and secure delivery locations.
Ask household members, neighbors, front-desk staff, or building management.
Contact the carrier or local delivery office.
Allow one additional business day because some carriers mark packages delivered shortly before final delivery.

Wrestler Direct is not responsible for theft, loss, or misplacement occurring after a carrier confirms delivery to the address provided with the order. However, we will reasonably assist customers in reviewing the available tracking information.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If your merchandise arrives damaged, defective, misprinted, incomplete, or different from what you ordered, contact us within 30 days after delivery at contact@zhldesigns.com.

Please include:

Your name.
Order number.
Description of the problem.
Clear photographs of the merchandise.
A photograph of the damaged or incorrect area.
A photograph of the size tag and packing slip when applicable.

Additional information is available in our Return and Refund Policy:

https://wrestlerdirect.com/policies/refund-policy

INTERNATIONAL SHIPPING

International shipping availability depends on the product, destination, carrier, and applicable legal restrictions.

International orders may experience additional delays because of customs inspections, local postal systems, import procedures, holidays, or other destination-country requirements.

Certain products or destinations may not be available for international shipping.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other government-imposed charges.

Unless the checkout expressly states that such charges are prepaid:

These charges are not included in the product price or standard shipping charge.
Wrestler Direct does not control or calculate these charges.
The recipient is responsible for paying applicable customs duties, taxes, and import fees.
Customs authorities may delay a shipment until required charges or information are provided.

A refusal to pay customs charges may result in the package being returned, abandoned, or destroyed. Original shipping charges and customs-related fees may not be refundable.

Customers should consult the customs authority in the destination country for additional information before purchasing.

DELIVERY RESTRICTIONS

We reserve the right to limit or decline shipment to certain countries, regions, addresses, freight-forwarding services, or locations because of carrier restrictions, legal requirements, sanctions, product limitations, fraud concerns, or fulfillment availability.

We cannot guarantee delivery to every military address, P.O. Box, remote location, or restricted destination. Available delivery methods will generally appear during checkout.

DELIVERY ESTIMATES ARE NOT GUARANTEES

All production, shipping, and delivery dates are estimates only.

Wrestler Direct is not liable for delays caused by carriers, customs authorities, weather, natural disasters, government action, labor interruptions, supply limitations, seasonal demand, incorrect customer information, or other circumstances outside our reasonable control.

A delay alone does not automatically qualify an order for cancellation or refund after production has begun.